H2VANTIX PURCHASE, RETURN & REFUND POLICY

1. ALL SALES FINAL POLICY

All purchases of H2Vantix hydrogen inhalation systems are final.

H2Vantix does not offer refunds, returns, or exchanges for any reason other than verified product defect or damage as outlined below.

By completing a purchase, the customer acknowledges and agrees to this All Sales Final Policy.

2. LIMITED DEFECT / DAMAGE EXCEPTION

A return or replacement may be authorized only under the following conditions.

The unit arrives damaged during shipping, the unit is non-functional upon initial delivery, or a verified manufacturer defect exists.

Requirements

Customer must notify H2Vantix within 5 days of delivery. Proof must be provided (photos/videos), and the unit must remain in its original condition.

If approved, H2Vantix will repair or replace the unit at its sole discretion.

3. NO SATISFACTION OR PERFORMANCE GUARANTEES

H2Vantix does not offer satisfaction guarantees, trial periods, results-based guarantees, or health and performance outcome guarantees.

All products are sold as wellness devices only, and individual experiences may vary.

4. ORDER CANCELLATIONS

Prior to Shipment

Orders may be canceled before shipment, subject to a 15% processing fee and any non-recoverable costs incurred.

After Shipment

Orders cannot be canceled once they have been shipped.

5. FINANCING PURCHASES

This policy applies to both the 25% Down + 8% Financing (12 months) option and the 0% Down + 12% Financing (12 months) option.

5.1 Binding Financial Obligation

By selecting a financing option, the purchaser agrees that the purchase is final and non-refundable, the financing agreement is a binding financial obligation, and payment obligations cannot be canceled due to dissatisfaction or non-use.

5.2 No Payment Suspension

Payments must continue regardless of usage level, business performance, personal satisfaction, or patient/client demand.

5.3 Default

Failure to make payments may result in acceleration of the remaining balance, collection actions, and equipment recovery where applicable under the agreement.

6. WARRANTY

All machines include a limited warranty covering manufacturer defects and internal component failure under normal use.

All machines also include lifetime virtual maintenance and support.

All parts are guaranteed for three (3) years; however, this guarantee excludes the items listed below.

The warranty does not cover:

Improper installation, use of incorrect water, negligence or misuse, and unauthorized repairs.

7. SHIPPING & DELIVERY

Risk of loss transfers to the customer upon delivery. The customer is responsible for inspecting the unit upon arrival, and any shipping damage must be reported within five (5) days.

8. USER RESPONSIBILITY

The customer acknowledges that proper use of the system is their responsibility, the system must be used according to the Operations Manual, and compliance with all applicable local laws and regulations is required.

9. LIMITATION OF LIABILITY

H2Vantix shall not be liable for indirect or consequential damages, loss of business or revenue, misuse or improper operation, or failure to achieve expected results.

Liability is limited to the purchase price of the product.

10. REGULATORY POSITIONING

This product is not a medical device, is intended for general wellness use only, and is not intended to diagnose, treat, cure, or prevent any disease.

11. POLICY ACCEPTANCE

By purchasing a product, the customer confirms that they have read and understood this policy, agree to all of its terms, and accept the no-refund structure.